-
Research Use & Quality Standards
1. Are Life Nootropics products intended for human consumption?No. All products offered by Life Nootropics are supplied strictly for laboratory research and development purposes only. They are not intended for human consumption, therapeutic use, or medical application. By purchasing, you confirm that the products will be used in compliance with all applicable scientific guidelines and statutory regulations.
2. What purity and analytical standards do your peptides adhere to?All peptides manufactured for Life Nootropics undergo rigorous third-party analytical testing, including High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (MS) to verify ≥99.0% purity. Each batch is vacuum-sealed with batch serialization and accompanied by a verifiable Certificate of Analysis (COA).
3. How should lyophilized peptides and bacteriostatic water be stored?Upon receipt, lyophilized solid peptide vials should be stored at -20°C in a dry environment protected from light for maximum molecular stability. Bacteriostatic water should be kept at room temperature (15°C–25°C) and should never be frozen.
-
Shipping & Delivery
1. How long does shipping take?Orders are typically processed within 1–2 business days. Standard domestic shipping takes 4–6 business days, while Express Delivery takes 1–3 business days. For international shipments, delivery generally takes 7–14 business days depending on destination customs clearance. Tracking numbers are emailed immediately upon dispatch.
2. Does my order arrive in protective packaging?Yes. All research peptide vials are shipped in protective, discreet, and shock-absorbing packaging to ensure vials arrive intact. Appropriate temperature control measures are utilized to preserve peptide integrity throughout transit.
3. Do you ship internationally?Yes, Life Nootropics offers international shipping to research facilities and institutions worldwide. Please note that shipping times, transit costs, and customs formalities vary according to destination regulations.
-
Orders, Payment & Bulk Pricing
1. What payment methods do you accept?We accept major credit and debit cards (Visa, MasterCard, American Express), bank wire transfers, and secure digital payment methods. All payment processing is secured with 256-bit SSL encryption.
2. How does the bulk and tiered pricing structure work?We provide automated bulk tier discounts on all product pages: 2 vials (5% OFF), 3 vials (7% OFF), 4 vials (8% OFF), 6 vials (5+1 FREE — pay for 5), and 13 vials (10+3 FREE — pay for 10). Tiers can be selected directly on any product page with one click.
3. What should I do if I am unable to place an order?If you encounter any difficulty placing an order or completing checkout, please contact our Customer Service team at support@lifenootropics.com or through our Contact page, and we will assist in resolving the issue promptly.
-
Returns & Replacements
1. What is your policy for damaged or defective products?We stand behind the analytical quality of our research materials. If you receive a damaged vial, broken seal, or incorrect item, please notify us within 48 hours of delivery with photographic evidence, and our team will dispatch an immediate replacement.
2. Can opened or reconstituted peptides be returned?Due to strict biosafety standards, cold-chain integrity, and the sensitive nature of research peptides, we cannot accept returns or refunds on opened, reconstituted, or improperly stored vials.